Beyond technology: The strategic value of SailPoint Customer Experience Portfolio
There’s a common theme among today’s cybersecurity leaders: implementing the right identity security technology is just half the battle. The real challenge lies in maximizing its value across your organization while adapting to evolving security demands.
This is precisely why we've elevated our customer success services into the SailPoint Customer Experience Portfolio. This comprehensive success program goes beyond the standard vendor support model to create something that truly accelerates your identity security outcomes.
Bridging the technology-value gap
After supporting thousands of customers across different maturity levels, it’s no secret that technology alone doesn't solve identity challenges. Organizations need strategic guidance, implementation expertise, skills development, and responsive support to transform identity investments into tangible security improvements.
Our Customer Experience Portfolio directly addresses this gap through three integrated pillars:
Success Acceleration Service Packages (SASP)
Professional Services (PS)
Education & Training
While some of these are familiar to SailPoint customers, how these services work together in tandem to support your overall identity maturity and security posture are the true differentiators in today's threat landscape. Let’s break down each of these pillars and the value they can bring to your organization, no matter where you are on your identity journey.
Success Acceleration Service Packages: The foundation of your identity success
We recently repackaged our customer success offerings to "Success Acceleration Service Packages" to better reflect what these services actually deliver. This isn't just marketing — it represents a fundamental shift in how we help you achieve faster, more sustainable security outcomes.
Aligning with the tier you’ve chosen for your Identity Security Cloud, you can select from one of three different Success Acceleration Service Packages:
Silver aligns perfectly with our Standard tier Identity Security Cloud customers who are establishing their identity security foundation, delivering essential expertise through tenant connectivity validation and architect sessions that help avoid common implementation pitfalls. This bundle provides the critical building blocks for organizations starting their identity journey, ensuring you establish security best practices from day one while maximizing your initial investment.
Gold supports our Business tier customers with maturing programs ready to scale, providing success planning and expanded optimization services that accelerate program maturity and strengthen your security posture. As your identity needs grow more sophisticated, this bundle delivers the strategic guidance and enhanced support required to expand your program's capabilities while aligning identity security with broader business objectives.
Platinum is tailored for our Business Plus tier customers with advanced enterprise programs, offering monitoring, business outcome realization, and white-glove support that addresses the complex needs of sophisticated identity environments. This comprehensive bundle delivers enterprise-grade optimization services and dedicated technical account management that enable seamless scaling while ensuring your program's continuous evolution in response to changing security demands and business priorities.
Building on your Success Acceleration Service Packages foundation
While Success Acceleration Service Packages create your strategic foundation, our complete portfolio extends beyond these services to deliver success at every level.
Our Professional Services team transforms business requirements into security outcomes. They've developed implementation methodologies from hundreds of deployments across every industry. Whether you need basic configuration assistance or complex integrations, they ensure your technology can deliver the outcomes your organization requires.
Our Education & Training programs reflect a philosophy I'm passionate about: security tools are only as effective as the people using them. Through Identity University, with flexible role-based learning paths and certification programs, we're building your team's skills and confidence — critical components of program success that are too often overlooked.
The business impact
Identity security isn't a cost center — it's a business enabler. The Customer Experience Portfolio is designed to demonstrate this value through:
- Operational efficiency gains by automating manual identity processes
- Strengthened security posture through continuous optimization
- Measurable ROI with business-aligned outcome tracking
One financial services customer recently told me they reduced provisioning time by 85% while strengthening security controls — a direct result of combining SailPoint technology with strategic guidance from our Success Acceleration Service Packages.
Partners in your identity journey
As your Chief Customer Officer, I'm committed to making our Customer Experience Portfolio an extension of your team. We've built these services because we've seen firsthand how the right expertise at the right time can dramatically accelerate security outcomes.
The threats we face grow more sophisticated daily. But by combining SailPoint's Identity Security Cloud with our comprehensive Customer Experience Portfolio, you'll build identity security that truly protects what matters most — your people, your data, and your business.
I invite you to explore how our portfolio can strengthen your identity program, regardless of where you are in your journey. My team and I look forward to being a part of your identity security success.
Learn more about the SailPoint Customer Experience Portfolio: https://www.sailpoint.com/customer-success/customer-experience-portfolio