Success Acceleration Service Packages

Unlock your identity program’s full potential

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Go beyond traditional support

Identity security excellence doesn’t happen by chance. Our Success Acceleration Service Packages go beyond traditional success programs to combine industry expertise, program insights and visibility, training, and strategic guidance designed to elevate your program from mere implementation to identity innovation. Select your ideal engagement level and turn identity security from a challenge into your competitive advantage.

Choose the right path to success

Select the ideal level of engagement for your identity security journey. Each package enables you to achieve identity security maturity, compliance, and operational efficiency that elevates your program’s capabilities and delivers measurable business outcomes.

Silver

For those starting their identity security journey or scaling early-stage programs.

Get the essential guidance, configuration assistance, training, and expert support to lay the groundwork for your long-term success.

  • 40 “Ask an Architect” expert sessions annually

  • Unlimited rule reviews for continuous optimization

  • 2 Identity University training seats

  • Annual tenant connectivity optimization session

Gold

For mid-size organizations looking to advance their identity security strategy with enhanced optimization.

Take your program to the next level with guided strategic planning, expanded operational support, and prioritized assistance designed for maturing identity programs.

  • 60 “Ask an Architect” expert sessions annually

  • CSM-guided success planning

  • Unlimited rule reviews

  • Priority case handling with expanded support coverage

  • 4 after-hours rule reviews per year

  • 4 Identity University training seats

Platinum

For complex enterprise identity programs requiring higher-touch services and engagement.

Experience seamless scaling with designated expert support, advanced optimization, and tailored advisory services to transform your identity program into a strategic business driver that delivers value at every stage of your identity journey.

  • 80 “Ask an Architect” expert sessions annually

  • Designated support with a dedicated Technical Account Manager

  • Unlimited rule reviews

  • Priority support case queuing

  • 12 after-hours rule reviews per year

  • 10 Identity University seats with certification exams

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Put identity security at the core of securing your business

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