The growth of our Customer Success Center: Accelerating your time to value

At SailPoint, our mission has always been to empower our customers to achieve success quickly and effectively. What sets SailPoint apart is our ability to leverage digital tools like the Customer Success Center to better meet your needs. By providing on-demand, self-service resources, we empower you to access the guidance and strategies you need, when you need them, ensuring a more seamless experience. This commitment to digital innovation helps us to anticipate challenges and deliver solutions tailored to your needs. That’s why we’re so excited to share the tremendous growth and impact of our Customer Success Center.

In the last 12 months, we’ve made significant strides to ensure you have the digital tools and resources needed to grow your identity security program faster, decreasing time to value and driving meaningful outcomes. Here are some of the highlights from our journey:

Enhanced self-service resources for faster adoption

In 2024, we launched four major content releases designed with your success in mind:

• Change Management and Adoption Kit: A comprehensive guide to help your teams adopt and integrate new processes seamlessly.
• Redesigned Onboarding Guide: A refreshed experience to make the start of your SailPoint journey smoother.
• Identity Security Program Strategy Guide Updates: The latest best practices and strategies to help you maximize the value of your SailPoint solutions.
• Customer Success Portfolio Guide: Bringing best practices and thought leadership to your fingertips to help meet your desired business outcomes.

Each of these resources is crafted to help accelerate adoption, drive long-term success, and unlock the full potential of your identity security program.

Growing engagement and impact

The response to our Customer Success Center has been phenomenal. Since its launch, we’ve achieved:

• Over 22,500 visits from customers, partners, and prospects, reflecting strong engagement and growing interest in our expertise.
• A 252% increase in monthly active users, showcasing significant growth and heightened interaction with our resources.
• Over 150 customers successfully onboarded using our guided resources, ensuring a more streamlined and effective start to their SailPoint journey.

These numbers aren’t just metrics—they’re a testament to the value we’re delivering to you, our customers.

Looking ahead

As we move into 2025, we’re committed to continuing this momentum. Our focus remains on providing you with innovative, accessible, and impactful resources that help position you for success. From expanding our content library to introducing new tools and features, we’re here to help you every step of the way. Some of our goals include:

Enhancing our identity security program strategy guides:

• Building on our existing guides to create more comprehensive and effective strategies for identity security programs based on industry best practices.
• Enhancing our value realization frameworks, including surfacing success metrics, and refining methods to craft compelling value stories.

Success planning tools with the Identity Horizons assessment:

• Introducing customer success tools that integrate with our Identity Horizons assessment to help you take strategic planning to execution of your program in a more seamless and transparent manner.

Best practices for modernizing your identity security program:

• Providing IIQ customers with best practices content to guide the modernization of their identity security programs.

Thank you for trusting us as your partner in identity security. Together, we can build a stronger, more secure future.