The Gartner Peer Insights™ Customers‘ Choice distinction is based on feedback and ratings from end-user professionals who have experience with the product or service
AUSTIN, December 19, 2023 – SailPoint Technologies, Inc., a leader in enterprise identity security, is proud to announce that the company was named a Customers’ Choice in the 2023 Gartner Peer Insights ‘Voice of the Customer:’ Identity Governance and Administration (IGA) report. “Gartner defines identity governance and administration (IGA) as the enterprise solution to manage digital identity life cycle and govern user access across on-premises and cloud environments. IGA tools aggregate and correlate disparate identity and access rights data that is distributed throughout the IT landscape to enhance control over human and machine access.” Gartner Peer Insights Customers’ Choice distinctions recognize vendors and products that are highly rated by their customers.
SailPoint received a 4.6 (out of 5) overall rating in the report, with product capabilities named as its highest-ranked category with a 4.7 rating. The company received 82 reviews during the timeframe of Gartner Peer Insights ‘Voice of the Customer’: IGA and 68% of those were from companies with at least $1B in revenue (44% $1B-10B and 24% $10B+). Importantly, SailPoint received balanced reviews across each region.
“We believe being named a 2023 Customers’ Choice for IGA underscores SailPoint’s dedication to building not just world-class identity solutions, but strong and lasting relationships with our customers,” said Meredith Blanchar, Chief Customer Officer, SailPoint. “No identity journey is the same, nor is that journey linear with a clear ‘finish line’ to march towards, it’s always a work in progress that requires perpetual attention and two-way communication. At SailPoint, we prioritize maintaining a transparent and open dialogue with our customers, which often means listening to not just praise, but critical feedback as well. Taking the good and the constructive feedback is what makes SailPoint the true advisor our customers have come to us for.”
Earlier this year, SailPoint also committed to the Gartner Peer Insights Customer First program for its adherence to transparency and integrity in managing the Gartner Peer Insights review process for customers. The Gartner Customer First badge signifies SailPoint’s commitment to building trust and credibility by soliciting reviews from all customers and recognizing the benefits of honest, unbiased feedback. Further, we feel our participation in the program solidifies SailPoint’s reputation for building strong, mutually beneficial customer relationships.
“To us, the combination of the Customers’ Choice for IGA distinction and our pledge to the Gartner Peer Insights Customer First program is an achievement we are incredibly proud of. We think it underscores SailPoint’s long-time commitment to delivering products and capabilities enabling our customers’ success as well as our prioritization of transparent, honest peer reviews,” said Blanchar. “As the need for strong identity security continues to grow, it’s important that enterprises can trust their peer’s insights so they select an identity security vendor that will set them up for success on day one and guide them throughout their ongoing identity journey.”
Gartner, Voice of the Customer for Identity Governance and Administration, December 2023
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About SailPoint
SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.
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Media Relations for SailPoint
Samantha Person
Senior Manager, PR & Corporate Communications
512-923-4053
[email protected]